FAQ

ORDERS

Is my credit card information secure?

Yes! We use an encryption service to process your payment. Your credit card information is hidden from us and we do not store your credit card information. We use Shopify Payments secure encryption service to process all payments. 

Can I track my package?

We will send a shipping confirmation email once your product is on its way and it will include a tracking link to track your package. 

What is your return policy?

We think that you're going to love our products but in case you don't, we offer a 30-day money back guarantee on both opened and unopened bottles. Please contact us at hi@tradeamericanna.com within 30 days of your received order . You are responsible for paying for the shipping cost to send back returning product.

When will my order ship?

Your package will be processed for shipment as soon as your order is placed.

How long will it take to get my package?

U.S.A. shipments can take 3-5 days after processing and worldwide shipments can take up to 8-15 business days.

 

GENERAL

Where do you ship to?

We currently ship Worldwide!

What method of payment do you accept?

We currently accept all of the main credit cards - Visa, MasterCard, and Amex. We also accept PayPal.